Transform Your Outdoor Space with Best on the Block Landscape Maintenance Landscaping

Payment

 Invoices are sent by the 1st of each month, with payments due by the 16th. A 5% late fee will be added if payment is not received by the 16th, and service may be suspended until paid in full. Skipped service days due to non-payment will still be charged as they occupy a spot on the schedule. A fee may apply if service is delayed beyond the normal visit. No service will be provided if payment is outstanding, and the full amount will remain due. 

Payment Methods

 Payments can be made via cash, check, Zelle or card. Online and onsite credit/debit payments are available with a service fee. Checks may be left onsite for pickup on the service day before the due date—please inform us of the pickup location. 

Property Access

Your gate must be unlocked for the full day of your regularly scheduled mow day or the day after if we are unable to service your property due to inclement weather. If we are unable to gain access to your property when the crew arrives, we will not be able to service your property inside the locked area and will not be able to send the crews back or issue credit.

Pets

 Please inform us if you have outdoor pets. For the safety of both your pets and our employees, kindly ensure your pets are indoors on the day of service. Additionally, please remove pet toys and droppings from the yard, as we are unable to mow over these items. Ensure your property is in a 'mowable' condition before our arrival. 

Service Days

 Best on the Block Landscape Maintenance operates Monday through Friday, with Saturdays used to make up for inclement weather delays. We service your property on the same day each week, but arrival times may vary due to traffic, weather, and equipment delays. To ensure the best service, the lawn must be in a "mowable" state. All hoses, toys, and other items should be picked up prior to our arrival. A $10 fee will be added if these items are not removed for us to mow. For the best results, please ensure no vehicles are in the driveway or street, as this allows us to efficiently blow off debris and provide the best service possible. 

Watering and lawn treatments

 Please avoid watering your lawn on service day, as it affects the quality of the cut and can be hazardous for the crew. If another company provides lawn treatments, ensure they do not apply chemicals or fertilizer on service day. We cannot reschedule or issue credits if we arrive and your lawn is being treated. 

Weather Delays
Heavy rain, lightning, or a summer heat index above 110°F may delay service until conditions improve. Mowing on wet ground can result in a poor cut, and if the lawn remains too wet the following day, service may be skipped until the next week. The charge will remain the same as the next mow will require more time. If the rain is light or intermittent, we will proceed with service. If service is postponed, your property will be serviced the following day, which may be a Saturday. 

Schedule Changes and Skips

 To reschedule or skip an appointment, please notify us at least 48 hours in advance. Regular mowing cannot be skipped as it creates a gap in the schedule. Contact us at 972-799-1451 (8 am – 6 pm, Monday through Friday) or email Curtis@BestOnTheBlockLM.com. Late notices may result in service being performed and full charges applied. Cancellations within 48 hours of the next service date will incur a charge 

Property Damage

 Any property damage caused by Best on the Block Landscape Maintenance must be reported immediately. If deemed responsible, we will make reasonable repairs. Damage reported more than 24 hours after service will not be honored.
*Disclaimer: Exposed drip lines, soaker hoses, rocks, and items left on the ground pose a high risk for damaging windows, car paint, and other surfaces. While we aim to avoid damage, Best on the Block Landscape Maintenance is not responsible for such items or resulting damage. Regular wear to fence lines and decorative edges from trimming/edging is expected and not considered property damage. 

Service Guarantee

 If a service issue arises, Best on the Block Landscape Maintenance will address it promptly. Any complaints must be reported within 24 hours of the service date. Bi-weekly services if available, but is not recommended, as cutting more than 1/3 of the grass height each time can cause clumping, uneven cuts, or lawn browning. We cannot guarantee these results or send crews back to correct them, as we do with weekly services.